Great story and yes the lack of empathy is in crisis mode - esp in marginalized communities.
I literally ran out of gas in front of a gas station and I had to call AAA -lol. Nobody offered or even tried to help and it was getting dark.
Yesterday, the boy next door was locked out. He called the landlord and not only did he not send anybody - he hung up on him. The poor child sat around for hours until a neighbor and I asked the maintenance man to help.
All I kept thinking was - what if that were my son.
That same child use to curse and throw stuff at my my wall when I'd ask him to keep the noise down while I worked from home. Yet, he's also sweet pre-teen person who helps me when he sees me trying to bring groceries upstairs or offers to take my trash out.
I'm the lady who always says hello to him and leave him smiley face notes and a little money when he helps me... It's about community - we all have good and bad days. I apologize if my bad days impact someone else and try to put as much goodness in the world to make it a little better for everyone.
Thank you for this story.